Client Support Associate

  • location: Gaithersburg, MD
  • type: Permanent
  • salary: $37,400 - $42,000 per year

job description

Client Support Associate

Are you looking for a job you can love, with people you love to work with? Do you enjoy a fast-paced, "movers and shakers" type environment, where you can support a fun and dynamic sales team with administrative functions? Then Randstad is looking for you! We are seeking a Support Associate for a family-owned, mid-atlantic go-to retailer for providing unparalleled expertise and products to builders, remodelers, designers and kitchen dealers.  What you will do: 
  • Provide client support and client service to current or returning customers 
  • Provide direct support to the sales team in assisting with client questions, providing client updates and answering client inquiries
  • Support the 4 person sales team in administrative functions to include preparing quotes, reviewing contracts, obtaining product/tracking updates, data entry, client follow up, etc. 
Perks: Congenial + FUN team environment and company culture, Growth Opportunities, GREAT benefits, $$$$ Bonuses every 3 months and Annually! 

Responsibilities

  • Provide customer service and client communication to contractors, home builders, and general public 
  • 1-to-1 support to the sales team (a team of ~4 currently) 
  • Provide order updates and handling client questions as it relates to orders, backorders, tracking info, etc. 
  • Resolve any client questions, issues or concerns 
  • Clerical and administrative duties, as required by sales team


The essential functions of this role include:
  • working weekends
Skills
  • Retail Sales
  • Sales Support (1 year of experience is required)
  • customer service (3 years of experience is preferred)
  • CUSTOMER ORDERS/SALES
  • Client Service (1 year of experience is required)
  • Administrative Duties (2 years of experience is required)
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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