Payment Support Agent

  • location: Nashville, TN
  • type: Temporary
  • salary: $15 - $16.50 per hour

job description

Payment Support Agent

A Fortune 100 consumer services organization located in the Nashville area is looking to hire a Payment Support  Agent for a 3 to 6 month project that could convert to perm.

Must have at 1 year of Contact Center or customer service experience and remarkable work ethic. 

This is a potential temp to hire opportunity.  Work hours are Monday through Friday during the day! No Weekends!  Shifts begin at 6:45 am and end at 6:15 pm.  Client determines the shift so MUST be able to work within that time line. 

Duties include:

Managing and inputting payment data and answer customer calls. Answer repeat customer calls.  Must have Customer Service and/or Contact Center experience preferably in a Shared Services environment.   Follow-up to ensure customer information is accurate and escalate when appropriate; Liaise with contact centers and payment services.  





Responsibilities

Payment Center Support Agent Key Responsibilities:

  • Manage and input payment data and answer customer calls.  

  • Follow-up to ensure customer information is accurate and escalate when appropriate
  • Liaise with contact centers and payment services.


Skills
  • Customer Relations
  • Human Resources
  • Written Communication
  • Verbal Communication
  • Talent Acquisition
  • Payment
Education
  • Associates
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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