Remote Customer Service Agent

  • location: Miami, FL (remote)
  • type: Temp to Perm
  • salary: $16 per hour

job description

Remote Customer Service Agent

Hours: M-F, shift start times are available from 6:55AM EST to 12:30PM EST - shift preference will be discussed during interview and shift will be presented with offer - do not have to be available for all shifts but need some flexibility. **Possibility of some Saturday hours Oct-Dec from 10AM-2PM EST.** Training Hours: M-F, 8:30AM-5:00PM EST (Saturdays might be required for a few hours) 6 month contract, opportunity for top performers to convert perm  



Responsibilities

Inbound Call Center educating and enrolling participants on Health & Benefits Enrollments for the 2022 plan year

Able to deliver an exceptional customer service experience utilizing key soft skills such as empathy, willingness to assist participants, and communicating a friendly, helpful and patient tone

High volume, fast-paced environment

Able to work in multiple systems/technology at once

Expectation to be a knowledgeable expert, utilizing available tools to assist participants

Anticipate difficult questions and discussions around benefit cost increases, coverage decreases and questions about benefits in general

Commitment to be here through the full assignment

Thorough training curriculum provided to colleagues

Coaching and constructive feedback will be provided  





Skills

  • Telephone Etiquette
  • Customer Service
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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