Bilingual Customer Service Rep

  • location: Longwood, FL
  • type: Permanent
  • salary: $36,000 - $36,500 per year

job description

Bilingual Customer Service Rep

A high proforming Insurance agency in Longwood, Florida is looking to immediately expand their team -- and we need your help!  Are you experienced with handling inbound calls? Are you experienced resolving customer questions and complaints? The ideal candidate is self-motivated, high energy and has an engaging level of enthusiasm; Excellent customer service skills and a great record of contributing to a team environment; Ability to clearly and effectively communicate verbally and in writing in English AND SPANISH is a must. If this sounds like you, Apply Today! 

Responsibilities

  • Answering phones
  • Account management
  • Resolves Customer complaints (first call resolution) 
  • Investigates questions related to billing, service and products 
  • Meeting the expected goals set by the department
  • Answers questions pertaining to the customer's account 
  • Emphasizes product/service features and benefits




Skills
  • Follow-up
  • Active Listening
  • Telephone Etiquette
  • Adapting to Change
  • Typing Skills
  • Customer Service (2 years of experience is required)
  • Customer Relations
  • CUSTOMER ORDERS/SALES
  • Customer Relationship Management
  • Client Service
  • Customer support
  • CRM
  • Insurance Claim Processing
  • Insurance
  • Spanish (5 years of experience is required)
  • Verbal Communication
  • Organization
  • Planning
  • Microsoft Office (2 years of experience is required)
Education
  • Associates
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8:30 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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