Customer Service Rep

  • location: Huntersville, NC
  • type: Permanent
  • salary: $40,000 - $42,000 per year

job description

Customer Service Rep

Are you looking to take your Customer Service Career to the next level? We are looking for two Customer Service Representatives in the Medical Device field to join the team of one of our customer in Huntersville, NC. This is not a work from home position, but is a Direct Hire opportunity. If you have experience in SAP, Medical Device Diagnosis, and Customer Service, then this could be the job for you! Please apply and someone from Randstad will be happy to reach out to learn more about your experience as well as give you more insight on this position.

Responsibilities

▪ Receive customer requests for service assistance via telephone, e-mail, and web ▪ Provide technical support to our Field Service technicians and service partners ▪ Create service calls with strong emphasis on accuracy in details ▪ Create service quotations, consisting of parts, labor and travel ▪ Create service sales orders, after purchase order receipt ▪ Confirm part availability at time of service quotation and service sales order creation. ▪ Schedule all Field Service technician service visitsProcess and manually fill out fillable PDF evaluation and service forms for Field Service Technicians ▪ Review all field service evaluation and completed service and PM forms for accuracy, then update service call with appropriate notes, create new part orders if necessary, schedule revisit, follow up with customer, pend call to proper status or close call.



Skills

  • Active Listening
  • Telephone Etiquette
  • Basic Software Skills
  • SAP
  • Adapting to Change
  • Microsoft Office
  • Customer Service
Education
  • High School
Qualifications
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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