Call center

  • location: Concord, NH
  • type: Temp to Perm
  • salary: $14.25 per hour

job description

Call center

Our client, in Concord, NH,has an immediate opening for a Call Center Representative.

Pay: $14.25/hour

Responsibilities:  Call Center requires attention to detail, excellent attendance and punctuality. This position requires sitting at a desk, M-F, 8 - 5; some OT may be available, not mandatory.

General: •Has developed specialized skills or is multi-skilled through job-related training •Completes a variety of atypical assignments •May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions •Completes work with a limited degree of supervision •Acts as an informal resource for colleagues with less experience •May lead a team in the performance of a variety of tasks that are generally routine •May have specialized external certification (technical roles)  


Primary Responsibilities:
•Responds to telephone inquiries and complaints using standard scripts and procedures
•Gathers information, researches/resolves inquiries and logs customer calls
•Communicates appropriate options for resolution in a timely manner
•Informs customers about services available and assesses customer needs
•Prepares standard reports to track workload, response time and quality of input


  • Call Center Support
  • Active Listening
  • Follow-up
  • Telephone Etiquette
  • Customer Service
  • Typing Skills
  • Empathy
  • Microsoft Office
  • Adapting to Change
  • CRM
  • High School (required)
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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