Call Center Representative Inbound

  • location: Fort Lauderdale, FL
  • type: Temp to Perm
  • salary: $13 per hour

job description

Call Center Representative Inbound

Are you looking for the next steps in your career? Take that first one by applying to be a (Customer Service Representative). If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience as a Call Center Specialist or experience in a related position. We Offer:

  • Weekly Pay
  • Benefits
  • 401K
  • Paid training
  • Business casual dress code
  • Clean, modern, and professional work environment 
  • Referral bonus program
Apply today!

Responsibilities

The Call Center Specialist position is responsible for answering incoming calls and providing
excellent customer service to BMW Connected Drive customers, following program guidelines
and call center standards.


- Respond to incoming calls and other messages from BMW CD customers and provide them with accurate answers and guidelines related to the BMW CD program.
- Develop customer relationships that contribute to business objectives and promote customer loyalty
- Research and resolve customer questions and issues to ensure customer satisfaction and retention
- Process tickets using a web based system to escalate customer issues as needed


 



The essential functions of this role include:

  • working weekends
Skills
  • Call Center Support
  • Telephone Etiquette
  • Customer Service
  • Basic Computer Skills
  • Typing Skills
  • Microsoft Office
  • Organizational Skills
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: Second

Working hours: 12 PM - 9 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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