The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to BMW customers, following program guidelines and call center standards. Respond to incoming calls and other messages from BMW customers and provide them with accurate answers and guidelines related to the BMW program. Develop customer relationships that contribute to business objectives and promote customer loyalty Research and resolve customer questions and issues to ensure customer satisfaction and retention Process tickets using a web based system to escalate customer issues as needed
Minimum of High School Diploma 0-2 years of experience working in a call center environment Excellent communication skills, both verbal and written Proficient in Microsoft Office and web based applications Knowledge of customer service strong interpersonal skills strong organizational skills and attention to detail Ability to work in a fast-paced environment with daily work processing deadlines Ability to work effectively without supervision strong in leadership, empathy, communication, and team orientation
The essential functions of this role include:
- Telephone Etiquette
- Typing Skills
- Call Center
- Call Center Support
- Receiving Incoming Calls
- Years of experience: 1 year
- Experience level:Entry Level
Working hours: 12 PM - 9 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.