100% Remote job as a Call Center / Customer Service 1 Candidate can sit Anywhere in the US - EST /CST TIME ZONES The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints Job Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED required. 0-2 years customer service related experience required. Required Skills/Experience: 1.Customer Service 1 + years preferable call center Preferred Skills/ Experience: Healthcare experience
A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Call Center Support
- Customer support
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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