Administrative Assistant

  • location: Londonderry, NH
  • type: Permanent
  • salary: $41,600 - $45,700 per year

job description

Administrative Assistant

  Our client, in Londonderry, NH, has an immediate opening for a Customer Service Representative. The ideal candidate will have 3+ years of applicable experience and seeking to join an energetic and exciting team. Benefits Offered:
  • Medical through Harvard Pilgrim (50% employer paid)
·3 weeks PTO plus 10 paid holidays and Delta Dental ·Life, Short-Term and Long-Term Insurance (NY Life) ·401k with company match ·Career growth opportunities Role: Customer Service Representative (Direct Hire) Location: Londonderry, NH Pay: $20-$22/hour

Responsibilities

  • Ability to share work among a customer service team and other departments to find appropriate solutions
  • Managing large amount of incoming email enquiries
  • Managing large amount of order entry into the company ERP system as well as Managing the PO email inbox
  • Analytical and problem-solving skills
  • Receiving and placing customer service telephone calls
  • Handle customer complaints, provide appropriate solutions within the time limits; follow up to ensure resolution
  • Provide product lead time and alternative
  • Maintain solid customer relationships by handling questions and concerns with speed and professionalism
  • New Customer Account Set-up
  • Review Open Order Reports and expedite order where appropriate
  • Manage Database Files, Filing
Qualifications:

  • Outstanding Interpersonal and customer service skills
  • Basic data entry knowledge
  • strong attention to detail
  • Ability to multitask, prioritize and manage time effectively
  • Proficient with Microsoft Office (Outlook, Excel, Word, CRM-Dynamics)


Skills
  • Microsoft Office
  • Decision Making
  • Prioritizing
  • Office Support
  • Business Office
  • Written Communication
  • Adobe
Education
  • High School (required)
Qualifications
  • Years of experience: 4 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

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EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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