Customer Service

  • location: Minneapolis, MN
  • type: Permanent
  • salary: $50,000 - $70,000 per year

job description

Customer Service

Seeking a career with an organization that values your skillset and opinions?  Randstad is seeking a driven, versatile and dedictaed Customer Service Rep for a manufacturing company in the Golden Valley area for a DIRECT HIRE opportunity! We are seeking candidates that come with at least 2-5 years business to business customer service experience preferably from the manufacturing or distribution industries.  This person must have experience in order processing, ability to effectivley communicate with customers over the phone and email, detail orientated, ability to work in deadline driven environment, and technical aptitude. This DIRECT HIRE position will offer $50,000-$70,000/yr, bonus plan,full benefits, PTO, and will be partially remote 2 days a week.  This position will be Monday -Friday 8am to 5pm and will start ASAP

Responsibilities

Manage incoming orders from clients via phone, email and ticketing systems

Enter orders into internal systems per customer requirements

Update client on scheduled delivery of product

Respond and resolve consumer questions or issues

Receive, Trace and send open tickets internally

Communicate and coordinate with internal departments to answer or resolve client questions

Assist with billing, credits and accounts

Support client relations with existing accounts

Other administrative duties as assigned



Skills

  • Order Processing (3 years of experience is required)
  • Ticketing Systems
  • Troubleshooting
  • Tracking and Tracing (2 years of experience is required)
  • B2B Business to Business
Education
  • Associates (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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