Customer Service Representative

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $18 per hour

job description

Customer Service Representative

My name is Zie Weathers and I am a National Recruiter with Randstad Staffing. Our client is looking to fill a few CSR roles in their Credit Card department based out of Chandler! If you are looking to make your way in with a major financial institution, please review and apply to this posting! Please submit an updated resume to zie.weathers@randstadusa.com to be reviewed for consideration.

Responsibilities

  • Taking about roughly 70 calls a day 
  • Employees will assist  customers who get a flyer with a credit card offer and call into the department.
  • Employee answers inbound calls (no outbound calls) and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal. (Example: talking with a smile, please, thank you, carry themselves well, etc.) 
  • Employees will be utilizing 5 different internal systems. 
  • Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.  


Skills
  • Telephone Etiquette
  • Basic Software Skills
  • Customer Service
  • Adapting to Change
  • Active Listening
  • Empathy
  • Call Center Support
  • Customer support
  • Office Support
  • Customer Relations
  • Technical Support
  • Follow-up
  • Credit & Collections
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 7 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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