Customer Service Representative

  • location: Nashville, TN
  • type: Temporary
  • salary: $17.50 per hour

job description

Customer Service Representative

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major health insurance company is looking for customer service representatives to join their team during their enrollment period. The Customer Representative will take inbound calls and respond to inquiries. This position will start out remote and then transition into to the office. Must reside within a 50 mile radius of Nashville. Monday-Sunday, schedules will vary between weekdays and weekends. Must be able to work 7:00 am - 8:00 pm (8 hour shift within this time).   

Responsibilities

  • Position will start out remote with the possibility of moving onsite in Nashville, TN
  • Must have reliable internet connection and be willing to move onsite once requested. 
  • Top 3 Skills:
    • Call Center/Customer service
    • Good communication skills both written and verbal
    • Willingness to learn
  • 1+ years of customer service experience analyzing and solving customer problems required;
  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS
  • Excellent written and oral communication skills
  • Exceptional organizational and time-management focus


The essential functions of this role include:
  • working weekends
Skills
  • Customer Service
  • Problem Solving (1 year of experience is required)
  • Critical Thinking Skills (1 year of experience is required)
  • Active Listening
  • Empathy
  • Telephone Etiquette
  • Basic Computer Skills
  • Data Entry
  • Call Center Support
  • Medical Terminology a plus
  • MS Office Suites (1 year of experience is required)
  • Time Management Skills
  • Excellent communication skills
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

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