Does the idea of an open, challenging and collaborative environment put a smile on your face? A major retail company is looking for customer service representatives to join the Customer Care team. The Client Services Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.
Provide outstanding customer support by accurately and thoroughly responding
to inbound calls, e-mail inquiries and chat in order to provide information about
products and services, to take orders for part replacements, or to obtain details
Provide and coordinate service to customers as it relates to order inquiries and
entries, product/ technical support, and issue resolution.
Determine root causes to issues and develop resolution action plans based on
your findings, as well as interact with other departments to help drive positive
Be an active listener who can show empathy and patience in a non-scripted
Obtain and examine all relevant information and assess validity of complaints
and to resolve possible causes of failure, wrong product, etc.
- Active Listening
- Telephone Etiquette
- Interpersonal Sensitivity
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Call Center Support
- Patient Support
- Customer Service
- Customer Relationship Management
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 9 AM - 6 PM
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