Customer Service Coordinator

  • location: Schaumburg, IL
  • type: Permanent
  • salary: $45,000 - $54,000 per year

job description

Customer Service Coordinator

Are you a planning, communication, and customer service expert? Do you love helping others and have a sense of urgency with issue resolution? Bring your stellar customer service and administrative experience to this leading manufacturing company and make an impact immediately. The ideal candidate has previous experience as a customer service administrator, coordinator or supervisor. This is a direct hire opportunity!

Responsibilities

Efficiently and correctly enter and process incoming orders into the AS400 software system.

Research stock inquiries for sales reps, distribution, direct customers, online store customers in the US and Japan side of AS400 when needed

Provide price quotations to customers and distributors

Review daily and check often the EDI system for Online Store orders to make sure they are accurate and make adjustments.

Return phone calls within a hour(if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers

Assist DMs in getting special FOB requests for required product and keeping on files current on special FOBs

Problem solving i.e. shipping and bill discrepancies

Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries

Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls



The essential functions of this role include:

  • working in a smoke free environment
Skills
  • Customer Service
  • Decision Making
  • CRM
Education
  • Bachelors
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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