Customer Solutions Associate

  • location: Boise, ID
  • type: Temp to Perm
  • salary: $18 - $21 per hour

job description

Customer Solutions Associate

Our client empowers their employees to transform the future of risk and expand the boundaries of insurance.  Our client is hiring  Customer Solutions Associates to join their team in Boise.  If you have 2 or more years of experience working in a fast paced Customer Service role with demonstrated interpersonal skills and the ability to communicate effectively with all levels of customers, then this is the position for you!

Responsibilities

As a Customer Solutions Associate, job duties include:

  • Provide support for all customer contact inbound and outbound (i.e.; phone, web portal, chat processing).
  • Answering customer inquiries regarding: Inspections, Operational Support, Special Products. 
  • Handle Claims, Prep Support, Processing Support.
  • Processes jurisdictional inspection requests from internal and external clients. 
  • Schedules appointments and communicates inspection details to customers. 
  • Probes to uncover customers' real needs, and identifies win-win solutions. 
  • Assists the customer to assure their business needs are met, and follows-up to ensure their satisfaction.
Skills:

  • 2+ years in a Call Center Support Role assisting customers with complex questions.
  • Excellent verbal and written communications
  • Demonstrated problem solving skills, with proven analytical and presentation capabilities
  • Advanced MS Office Suite knowledge including Excel and Peoplesoft.
If you enjoy working in a fast paced environment, apply today!



Skills
  • Customer Service
  • Customer support
  • Call Center
  • Call Center Support
  • Active Listening
  • Telephone Etiquette
  • Empathy
  • Interpersonal Sensitivity
  • Follow-up
  • Conflict Resolution
  • MS Office Suite
  • Inbound Calls
  • Chat
  • Mailbox maintenance
  • Outbound Calls
  • Claims Support
  • Claims Processing Support
  • Appointment Scheduling
  • Basic Computer Skills
  • Work Management
  • Service Power
  • PeopleSoft
  • CUSTOMER ORDERS/SALES
  • General Ledger
Education
  • Bachelors
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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