At Whirlpool and within our Consumer Services organization there are many opportunities for career growth and advancement. As a Remote Order Fulfillment Specialist, you will utilize team databases and other tools to identify at-risk orders and then resolve any issues preventing delivery. These tasks could be due to product availability restraints to transitions and set-aside orders. You will also communicate solutions and updates to trade customers, look for opportunities to improve and automate the current processes wherever possible. You will interact with both internal and external process partners, as well as directly with the customer, to resolve order issues on a daily basis.
Research order availability issues for the contract channel, either resolving the issue or proposing an alternative option within TX guidelines
Work with TX, Logistics and trade customers to resolve outstanding delayed orders
Be available for internal process partners to create or cancel delivery documents
Research and assign set-aside orders and other prioritizations within our channel
Maintain key metrics as designated by the team, including lines per hour and save rate
Research and implement automation within team databases
Utilize Standardized Work methodology to identify wastes in current processes and eliminate those wastes
What You Need to Succeed
Customer service and communication skills
Proficient in SAP ECC, SAP eCRM, MS Access, MS Excel & Google Suite.
Ability to work independently and come up with new resolutions based on data researched
Positive attitude, willingness to accept constructive feedback
The essential functions of this role include:
- working in a smoke free environment
- Order Filling
- Order Fulfillment
- Google for Business Suite (1 year of experience is preferred)
- Microsoft Access
- Microsoft Excel
- Years of experience: 0 years
- Experience level:Entry Level
Working hours: 8:30 AM - 5:30 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.