A Fortune 100 consumer services organization located in the Nashville area is looking to hire a Payment Support Agent.
Must have at least 1 year of Contact Center or customer service call centere experience and remarkable work ethic. Position is Fully Remote. Ideal candidate will be located in the Nashville area but if not, must be able to work CST time zone.
This is a Fulltime permanent opportunity. Work hours are Monday through Friday during the day! No Weekends! Shifts begin at 6:45 am and end at 6:15 pm. Client determines the shift so MUST be able to work within that time line.
Managing and inputting payment data and answer customer calls. Answer repeat customer calls. Must have Customer Service and/or Contact Center experience preferably in a Shared Services environment. Follow-up to ensure customer information is accurate and escalate when appropriate; Liaise with contact centers and payment services.
ResponsibilitiesPayment Center Support Agent
- Manage and input payment data and answer customer calls.
- Follow-up to ensure customer information is accurate and escalate when appropriate
- Liaise with contact centers and payment services.
- Customer Relations
- Human Resources
- Written Communication
- Verbal Communication
- Talent Acquisition
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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