Customer Service Rep

  • location: Boca Raton, FL
  • type: Permanent
  • salary: $31,200 per year

job description

Customer Service Rep

Are you looking to establish your career within an exciting and unique, but growing industry? Are you motivated and enjoy being rewarded for your work with incentives? This is a direct hire position, making you eligible for benefits immediately! Base salary is $15 per hour + unlimited incentives (most customer service reps double their base salary).

Responsibilities

  • Receive inbound calls to answer questions and place orders for customers
  • Make outbound calls to customers that previously placed orders to follow up on the status of their orders and discuss any issues with their orders
  • Educate, provide assistance and negotiate with customers as needed
  • Overcome objections and confidentially address customer concerns
  • Assist customers with their transactions
Skills

  • sales (1 year of experience is preferred)
  • Call Center Support (1 year of experience is required)
  • Basic Computer Skills (2 years of experience is required)
  • Basic Software Skills
  • negotiation
  • Customer Service
  • phone etiquette (1 year of experience is required)
  • account management
  • Adapting to Change
  • Typing Skills
  • Active Listening
  • Follow-up
  • CRM
Education

  • High School (required)
Qualifications

  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 9 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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