Medical Customer Service Representative

  • location: Clearwater, FL
  • type: Temp to Perm
  • salary: $9 - $10 per hour
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job description

We are seeking Medical Customer Service Representatives for our Client in Clearwater Fl. This is a strictly customer service based role and does not require selling. The position is FULL TIME Monday -Friday, paying 9-10/hr. Medical terminology experience is a plus!

Responsibilities
-Manage large amounts of incoming calls
-Identify and assess customers' needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Working hours: 8 AM - 5 PM

Skills:
Requirements
-Proven customer support experience or experience as a client service representative (2 Years)
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-High school degree

If you feel you are a fit for this position, please apply directly or email your resume to chadd.peckham@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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