We have an immediate opening for a Customer Service Representative (Account Manager) for a leading manufacturer of vehicle wraps and decals for the Motorsports industry. This position supports both the Fleet and Motorsports division. The ideal candidate will have experience working in a sign shop or similar industry. Experience with ERP (Cyrious, Corebridge, and Business Works) would be a plus. Must be proficient with Microsoft Word, Excel, and Outlook. This position requires communicating with clients on art work changes, scheduling installers, and working with Artist's on art work for quotes/changes in production.
*If you are qualified and interested in this opportunity, please send your resume to firstname.lastname@example.org with "Account Manager" in the subject line.
Working hours: M - F 8am to 5pm
*Communicates with customers by phone or in person about printing requirement and collects production print specifications for printing jobs
*Works with project team to understand and assist with tracking all work, tasks, and project assignments
*Accept / enter new RFQ or orders from Sales or Clients into ERP software as needed
*Pitch ideas, develop strategies and demonstrate problem-solving abilities to address client issues
*Fills out pre-production order specification forms, detailing perimeters of print jobs
*Prepares the preparation of all written quotes and proposals
*Handles phone inquiries for job status, estimates, orders, changes, and complaints
*Coordinate the handling of customer pre-press material and specifications to print job
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