Technical Support Specialist

  • location: Columbia, SC
  • type: Temporary
  • salary: $12 - $14 per hour
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job description

*This is a 1 month assignment*

- Provides basic maintenance and support via telephone and/or e-mail regarding software/hardware products; generally assists on projects as needed and is typically involved in noncomplex tasks (no real risk, limited in scope, short in duration)
- Troubleshoots basic issues or problems, relying upon scripts and checklists as guides; provides on-the-spot training to customers when required
- Assists in the development of solutions for customer service improvements
- Identifies client service improvements and success stories to be "marketed" to the organization
- Provides support on all basic client hardware and software products and escalates problems appropriately; monitors and maintains ownership of work orders to ensure problem resolution
- Participates in the project-planning and requirements phase as a team member
- Maintains problem-tracking logs, identifies patterns, and communicates the existence of patterns in tracking logs to management
- Contributes to the service-level agreement targets and ensures that requirements are met or exceeded; ensures that customer needs are met and escalated appropriately, and all executive management issues are handled as top priority
- Provides on-the-job training to new employees and mentors them during the training process
- Communicates occasionally with vendors/suppliers, and interacts with clients in a courteous and professional manner to foster customer relations
- Performs other related duties as required

Working hours: Mon.-Fri. 8am-5pm

Skills:
- Associate's degree and one year of IT work-related experience or an equivalent combination of education and experience
- Technical support experience (preferred)
- Working knowledge of the basic hardware and software products, problem-solving, and troubleshooting skills
- Knowledge of the latest technologies obtained by attending training and conferences
- Excellent comprehension skills; writing and grammar skills

TSO: Basic
Help Desk Professional: Basic
Troubleshooting: Basic
Customer Service/Telephone/Grammar: Advanced
Database design: Basic
Microsoft Office: Basic
PC Anywhere: Basic
Windows: Basic
Knowledge of Insurance Products: Basic
Knowledge of Insurance Business Procedures: Basic

Working Conditions: Normal Office Environment

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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