Technical Support Specialist

  • location: Columbia, SC
  • type: Temporary
  • salary: $12 - $14 per hour
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job description

*This is a 1 month assignment*

- Provides basic maintenance and support via telephone and/or e-mail regarding software/hardware products; generally assists on projects as needed and is typically involved in noncomplex tasks (no real risk, limited in scope, short in duration)
- Troubleshoots basic issues or problems, relying upon scripts and checklists as guides; provides on-the-spot training to customers when required
- Assists in the development of solutions for customer service improvements
- Identifies client service improvements and success stories to be "marketed" to the organization
- Provides support on all basic client hardware and software products and escalates problems appropriately; monitors and maintains ownership of work orders to ensure problem resolution
- Participates in the project-planning and requirements phase as a team member
- Maintains problem-tracking logs, identifies patterns, and communicates the existence of patterns in tracking logs to management
- Contributes to the service-level agreement targets and ensures that requirements are met or exceeded; ensures that customer needs are met and escalated appropriately, and all executive management issues are handled as top priority
- Provides on-the-job training to new employees and mentors them during the training process
- Communicates occasionally with vendors/suppliers, and interacts with clients in a courteous and professional manner to foster customer relations
- Performs other related duties as required

Working hours: Mon.-Fri. 8am-5pm

- Associate's degree and one year of IT work-related experience or an equivalent combination of education and experience
- Technical support experience (preferred)
- Working knowledge of the basic hardware and software products, problem-solving, and troubleshooting skills
- Knowledge of the latest technologies obtained by attending training and conferences
- Excellent comprehension skills; writing and grammar skills

TSO: Basic
Help Desk Professional: Basic
Troubleshooting: Basic
Customer Service/Telephone/Grammar: Advanced
Database design: Basic
Microsoft Office: Basic
PC Anywhere: Basic
Windows: Basic
Knowledge of Insurance Products: Basic
Knowledge of Insurance Business Procedures: Basic

Working Conditions: Normal Office Environment

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