Call Center Representative Inbound

  • location: Monroeville, PA
  • type: Temporary
  • salary: $16 per hour
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job description

This is a 2 month temporary project. Responsible for providing well defined services to patients, providers and caregivers. Work interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and help coordinate access to therapies through the patient's healthcare provider.

- Inbound Phone Queue/General Program Inquires
- Determination for support programs (Copay, PAP, Medicaid, etc.)
- Pharmacy triage and coordination
- Order processing for wholesale orders
- Follow-up activities (missing info, prior authorization, etc.)
- Intakes and reports adverse events as directed

Working hours: 8 AM - 5 PM

Excellent written & verbal communication skills.
Ability to build productive internal/external working relationships.
Great organizational skills and attention to detail.

Qualifications and 'call to action':
High School Diploma is required.
1 year of Customer Service experience is required.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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