Randstad is hiring an experience Technical Support Clerk for a large financial institution in Englewood, Colorado.
Provides quality support to customers by responding to their inquiries and resolving problems associated with proprietary applications and operating systems to assure the level of performance specified by the service level agreements.
Isolates problem sources and works with the internal telephony, system operations, application development and vendors to resolve problems
Develops and maintains documentation of all problem management activities.
Requires an understanding of the technical aspects of personal computers, central server operations, telephony equipment, on-line mailbox transmissions, internet, and interactive commerce capabilities.
Working hours: 8 AM - 5 PM
General understanding of the technical aspects of telephony equipment, systems and vendor capabilities
Thorough knowledge of distributed computing environment and internet
Thorough knowledge and understanding of central server, personal/micro-computers, peripheral devices, telephony and transmission
Well-developed understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
Strong planning and organizational skills
Excellent verbal, written and interpersonal communications skills
Qualifications and 'call to action':
Technical, trade or business certificate
Two to four years of experience in software content, internet and system administrator activities
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