Now hiring immediate customer service representatives to fulfill an exciting role with a large healthcare company in Cerritos
Looking for outgoing, great customer service, persuasive personality with good computer and communication skills--oral and written. Need multi-tasker. Representative will be speaking with patients over the phone to complete preventive Quality measures like lab work, x rays, procedure, and consultations. Once persuaded, representative will schedule appointments, submit authorizations as needed and send out appt.
-Responds to inbound customer phone inquiries in a prompt, courteous and concise manner.
-Accesses, reads, and interprets customers and provider data elements within customer's application.
-Performs accurately all data entry functions to reflect customer activity/transactions.
-Answers customer questions and assists in problem resolution.
-Documents all customer encounters in clear and concise logs.
Working hours: 8 AM - 5 PM
-Bilingual in English and Spanish
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment and customer service experience
-Good listening skills and patience are necessary.
-Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills
-High school diploma, GED, or equivalent certification
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