Operations Associate, Exchange

  • location: New York, NY
  • type: Temp to Perm
  • salary: $25 - $35 per hour
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job description

ABOUT THE ROLE

We are looking for a business Operations Associate to join our team in New York City. In this role, you will work with a cross functional team to run the day-to-day operations of the cryptocurrency custody, OTC trading and exchange operations. Day-to-day, you'll ensure round-the-clock operational effectiveness of our business processes and work on projects to evolve our product offering, internal automation and support model.

Responsibilities:
WHAT YOU'LL DO
Provide support with daily deposits and withdrawals for both fiat and virtual currencies
Review client transaction activities and highlight abnormal or fraudulent activities
Perform and develop daily reconciliations
Ensure the accurate and timely escalation and resolution of all inquiries
Address ad hoc queries from all departments, including marketing, business development, technology and compliance
Manage process improvement by casting a critical eye over everything we do and suggesting and implementing improvements to operational processes

Working hours: 8 AM - 6 PM

Skills:
Search for the truth :
Drive process improvements
Understand when they are required and when they won't work
For all operational mistakes:
Admit them and escalate to appropriate superior
Diagnose what went wrong
Share experience and implement process to prevent it going wrong again
Real Time Candor :
Be an honest voice in the company
Make discussions issue-based and productive
Show respect for colleagues by providing positive and constructive feedback in real time directly to
colleagues

Qualifications:
WHAT WE'RE LOOKING FOR
BA/BS degree
Smart, articulate and self-motivated team member with a can-do attitude who is comfortable getting their hands dirty and taking on a variety of tasks
Proficiency with Excel; experience with VBA/macros a plus
1-3 years work experience
An understanding of bitcoin and virtual currencies (not required, but a plus)

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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