Call Center Representative Inbound

  • location: Hopkins, MN
  • type: Temporary
  • salary: $16.75 per hour
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job description

Randstad, in partnership with American Family Insurance is currently seeking a Catastrophe Claims Processor.
This role can be a temporary or long-term position based on business needs and experience

Candidates MUST plan to work and be available to work Monday-Sunday 7 AM-7 PM in peak season when needed
(typically April-October).
Management will do their best to inform the team on Thursday afternoon what hours to expect for Saturday/Sunday.
*Actual working hours could vary from 30 hours per week during non-peak season up to 80+ hours per week during peak times
ast paced, fun work environment. Full cafeteria onsite. Beautiful wooded location 20 minutes SW from downtown Minneapolis. Walking trails and outside picnic areas available for break times. Perfect position to build your skill set and resume!

Responsibilities:
This role is providing critical operational support for property and auto insurance claims due to catastrophic weather events over 19 states. Low customer interaction and HIGH customer impact! You'll work behind the scenes to provide imperative clerical and administrative support, ensuring exceptional service to customers
??? High volume mail collating
??? Research & investigation of submitted claims
??? Using critical thinking and sound judgment
??? Processing/issuing of payments
??? File assignment to Adjuster's
??? Create claim requests
??? Drafting letters, memos or other correspondence

Working hours: 7 AM - 7 PM

Skills:
--Computer savvy-high ability to learn/use new software quickly
--Due to the unpredictable nature of this department's workflow, reliability and flexibility to an ever-changing schedule and work pace is crucial.
--Strong data entry capabilities: preferred minimum 35 wpm -accuracy key!
--Paid training is provided
--Intermediate experience with Microsoft Office Suites; particularly, Outlook and Excel
--Analytical thinking and problem solving
--Independent decision making skills based on training/resources
--Strong communication skills
--Team player as we often work in a high volume/possible high stress environment

Qualifications:
Must be 18 years old or older.
Be willing to submit to a BG study
Eligible to work in the US
High School diploma
Reliable transportation

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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