Customer Service Representative

  • location: Wausau, WI
  • type: Temporary
  • salary: $14.54 per hour
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job description

A large insurance agency is seeking Customer Service Representatives to join their team in Wausau on a 6 month contract with possibility to be extended based on the needs of the business. Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.

Pay rate - $14.54hr

Hours: 40hrs

Research and respond to customer inquiries. Review and update customer records on computerized data base. Resolve problems and refer to responsible parties. Perform due diligence on customer inquiries through oral communication. College level education or equivalent, relevant experience. Minimum of 6 months of Customer Service experience. Superior oral communications skills on the telephone. Good written communication skills. Problem solving ability. Working knowledge of specified computer based applications such as word processing, spreadsheets and data bases.

Working hours: 7 AM - 7 PM

Top 3 skills:
1.) Customer service experience
2.) Organization skills to obtain all of the update information
3.) Computer savvy

Must Haves:
- 45+ WPM
- 80%+ on Microsoft Word 2013

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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