A large insurance agency is seeking Customer Service Representatives to join their team in Wausau on a 6 month contract with possibility to be extended based on the needs of the business. Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.
Pay rate - $14.54hr
Research and respond to customer inquiries. Review and update customer records on computerized data base. Resolve problems and refer to responsible parties. Perform due diligence on customer inquiries through oral communication. College level education or equivalent, relevant experience. Minimum of 6 months of Customer Service experience. Superior oral communications skills on the telephone. Good written communication skills. Problem solving ability. Working knowledge of specified computer based applications such as word processing, spreadsheets and data bases.
Working hours: 7 AM - 7 PM
Top 3 skills:
1.) Customer service experience
2.) Organization skills to obtain all of the update information
3.) Computer savvy
- 45+ WPM
- 80%+ on Microsoft Word 2013
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