Customer Service Intermediate level

  • location: Baton Rouge, LA
  • type: Temp to Perm
  • salary: $14 per hour
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job description

We currently have an opportunity with a Fortune 100 insurance company located in Baton Rouge, LA. This is a rapidly growing industry and the urgently need an experienced Claims Processor (Customer Service Representative) to help the business continue to grow! This is an opportunity for a 12 month contract to hire with a great company!

Positions in this family support claim processing functions including investigations, negotiating settlements, payments, research regarding eligibility, etc.
Positions in this function are responsible for providing expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing and adjusting claims. Authorizes the appropriate payment or refers claims to investigators for further review. Conducts data entry and re-work; analyzes and identifies trends and provides reports as necessary.

Responsibilities:
Specific Duties:
1. Applies knowledge/skills to activities that often vary from day to day.
2. Demonstrates a moderate level of knowledge and skills in own function.
3. Requires little assistance with standard and non-standard requests.
4. Solves routine problems on own.
5. Works with supervisor to solve more complex problems.
6. Prioritizes and organizes own work to meet agreed upon deadlines.
7. Works with others as part of a team.

Working hours: 8 AM - 4 PM

Skills:
Must have qualifications/experience:
1. High school education or equivalent experience.
2. Claims Experience preferred.

Shift Start/End Time: 8:00am-4:30pm CST once training is over the schedule is flexible the candidate can start anytime between 6am-9am and work a full 8 hour shift.

Dress Code: Business Casual

Qualifications:
Please send resumes to conrad.geber@randstadusa.com

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