Customer Service Entry Level

  • location: Hoffman Estates, IL
  • type: Temp to Perm
  • salary: $15 - $16 per hour
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job description

The Customer Service role is within a call center that receives primarily inbound calls. They receive an average of 50 calls that can vary from transferring a call to looking up orders that customers have questions with. Very supporting team that works well together and enjoys their position.- We are looking for someone to work 9-6, Monday to Friday.

Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage a multi-line telephone system
Represent the company successfully when customers call in
Use critical thinking in order to manage difficult customers
Document and log all interactions with customers
Support team members as part of the team

Location: Hoffman Estates
Pay: $16, Temp to hire
Schedule: Mon - Fri 9:00 AM - 6:00 PM

Working hours: 9 AM - 6 PM

Skills:
REQUIRED EXPERIENCE AND EDUCATION
2+ years within a customer service role
Great communication skills
Enjoy working with a team but comfortable working independently
Bachelor's degree necessary

Qualifications:
If interested in this position, please reach out to maggie.vnuk@randstadusa.com with the subject Customer Service.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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