We are currently seeking Customer Service Representatives for our client in Jersey City, NJ. This is a long term temporary position paying $15 - 20 per hour based on experience.
Answering customer inquiries via phone, email or chat within a call center environment
Researching and resolving customer complaints to ensure customer satisfaction and resolution
Processing orders and returns and addressing billing inquiries
Recommend additional products or new products based on the customer need and past purchases
Engaging the customer and providing product recommendations by utilizing product knowledge
Working hours: 8 AM - 5 PM
--Ability to work in a fast paced environment
--Excellent communication style - written and verbal
--Energetic and enthusiastic personality with the ability to be patient and empathetic
--Ability to thrive in a team-oriented environment
--Computer knowledgeable/ basic knowledge of Word, Excel, Outlook
--Ability to work on a rotating schedule (8 AM - 5 PM, 10 AM - 7 PM; 1-2 Saturdays per month)
If you are qualified and interested in this role, please apply and email your resume to email@example.com with the subject line JERSEY CITY CUSTOMER SERVICE.
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