Customer Service

  • location: Jersey City, NJ
  • type: Temporary
  • salary: $15 - $20 per hour
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job description

We are currently seeking Customer Service Representatives for our client in Jersey City, NJ. This is a long term temporary position paying $15 - 20 per hour based on experience.

Responsibilities:
Responsibilities include:
Answering customer inquiries via phone, email or chat within a call center environment
Researching and resolving customer complaints to ensure customer satisfaction and resolution
Processing orders and returns and addressing billing inquiries
Recommend additional products or new products based on the customer need and past purchases
Engaging the customer and providing product recommendations by utilizing product knowledge

Working hours: 8 AM - 5 PM

Skills:
Requirements:
--Ability to work in a fast paced environment
--Excellent communication style - written and verbal
--Energetic and enthusiastic personality with the ability to be patient and empathetic
--Ability to thrive in a team-oriented environment
--Computer knowledgeable/ basic knowledge of Word, Excel, Outlook
--Ability to work on a rotating schedule (8 AM - 5 PM, 10 AM - 7 PM; 1-2 Saturdays per month)

Qualifications:
If you are qualified and interested in this role, please apply and email your resume to tiffany.ingenito@randstadusa.com with the subject line JERSEY CITY CUSTOMER SERVICE.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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