Call Center Agent

  • location: Springfield, MA
  • type: Temp to Perm
  • salary: $14.50 per hour
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job description

Randstad is seeking Call Center Agents in the Springfield area to work in a High volume Call Center for a Fortune 100 insurance company.
Responsible for taking inbound calls to process customer payments, answer customer questions & provide billing solutions. Must be dedicated to resolving the customer's inquiries accurately and efficiently, to ensure that the customer is 100% satisfied with our products and services. Prior Customer Service experience in fast paced environment is necessary; Call Center experience preferred; Must possess excellent communication and multi-tasking skills as well as the ability to review, record & organize data while speaking on the phone.

Pay Rate: $14.50 Per Hour

Training Monday - Friday 10am-6pm
Regular Hours: Hours Vary

Job Description:
Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line.
Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.
Processes billing transactions accurately and within Customer Response Center established time standards.
Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for best billing options according to customer??s needs.

Working hours: 8 AM - 10 PM

Billing Experience is a Plus
Excellent communication skills

***Will be required to complete a full criminal history background check upon a formal job offer.***
For immediate consideration please send resumes to

Highschool Diploma or equivalent Required
Call center experience preferred

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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    Call Center Agent

  • location: Springfield, MA
  • job type: Temp to Perm
  • salary: $14.50 per hour
  • date posted: 4/23/2018