Call Center Representative Inbound

  • location: Burlington, MA
  • type: Temporary
  • salary: $16 per hour
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job description

Our client in Burlington is looking for 2 contract overnight inbound call center reps, Saturday and Sunday 12 AM- 10 PM and two days during the week either Tuesday or Thursday or Wednesday or Friday , 12 AM-10 AM

Individual should be enthusiastic individual who can listen to customer service issues and deliver a world class customer experience while guiding them through the resolution of their issue.The successful candidate for this role will have a strong command of the customer service standards, and be comfortable with quickly attaining product knowledge critical for offering quick and accurate assistance to customers.Skills

Responsibilities:
Provide timely, efficient and professional service to all clients to ensure client satisfaction
Manage a large volume of inbound and outbound support calls Identify customers' needs, clarify information, provide direct support or guidance
Follow step by step troubleshooting scripts for first line support
Create problem tickets for all calls and e-mails received, enter the history of the problem and subsequent resolution if resolved at the Help Desk Tracking of escalations through Tier II and Tier III to completion

Working hours: 12 AM - 10 AM

Skills:
Basic understanding of software/hardware troubleshooting
Prior technical call center support
1 or more years of experience in an inbound customer support call center
Effective oral and written communication
Planning and organizing Proficiency with Microsoft Office Applications
Problem solving
Forecasting, predicting
Coaching, mentoring, motivating Active listening
Encourage effective teamwork
Assess and evaluate situations effectively
Synthesize facts, concepts, principles Identify critical issues quickly and accurately
Compile, sort, and interpret data
Research, investigate, compile information
Ability to work in a team environment

Qualifications:
This is a long term contract role that pays $16/hour. Please contact Antoinette Panza or Sherry Chuks at antoinette.panza@randstadusa.com or sherry.chuks@randstadusa.com if interested!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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