Customer Service Representative

  • location: White Plains, NY
  • type: Permanent
  • salary: $38,000 - $44,000 per year
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job description

One of our clients, a consumer products company in Westchester, NY is searching for a Customer Service Representative to join their team! This is a full- time, direct hire role which includes full benefits and 401k! To be successful in this position the ideal candidate must be customer service oriented with great phone skills and the ability to perform administrative duties. This client is looking for a highly organized individual with a positive attitude and excellent follow-up skills. Offers significant room for growth with a great company to work for!

Responsibilities:
-Data entry of orders received via e-mail, phone, fax, and internet downloads.
-Outbound calls made to customers with information requests regarding consumer products.
-Effectively track and resolve all client order discrepancies.
-Monitor same day deliveries, backorder processing, emergency delivery orders, and special location ship-to requirements.
-Assist Sales representatives with price discrepancies and orders.
-Provide consistent and excellent customer service in a dynamic environment.



Skills:
-Experience in a customer service supporting role (2+ years)
-Ability to multi-task while still maintaining attention to detail
-Act as a team player
-High focus on customer relationship and satisfaction
-Extremely proficient in all Microsoft programs (Word, Excel, PowerPoint, Outlook, Access)
-High school diploma required; College degree a plus

If you are looking to grow your Customer Service/Call Center career please apply to this posting and a Randstad Representative will reach out if you are qualified!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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