A fast growing corporation in Irving, TX. is seeking a Senior Help Desk Representative!!
Job duties include:
Answering retail information system related procedural calls from corporate and franchise stores trying to resolve problem during initial contact or continuing research and follow-up with caller until issue is resolved.- Depending on amount of incoming calls and staffing, may be required to prioritize and handle multiple incoming calls simultaneously.
Shift: M-F 8am - 5pm
HOW TO APPLY: Serious inquiries please send updated resume to firstname.lastname@example.org
Facilitates the communication of information of or relating to company stores on issues that are procedural in nature.
Working hours: 8 AM - 5 PM
Position requires daily use of the skills identified below. Verbal, written, and business communication, along with other management skills will be correlated to create or modify technical information. Position requires using a computer to create standardized documents in Microsoft Word and Microsoft Excel. Additional computer skills to perform data entry, data reference, or data retrieval such as using Remotely Possible to remotely access ISP at a particular store to identify problems and to enter explanations of incoming calls received and problems resolved in call database also required. Queries of HOST, RIS Help Desk database, and other applications' are performed routinely. Position requires sufficient mathematical skills to calculate percentages, proportions or rates to identify system related problems in ISP or to verify calculations of payroll related information. Position requires some skill for intermittent operation of office or mechanical equipment with some degree of speed, 30-40 wpm typing.
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