We currently have an opportunity with a Fortune 100 insurance company located in Atlanta, GA. This is a rapidly growing industry and the urgently need an experienced Customer Service Representative to help the business continue to grow! This is an opportunity for a 6 month contract with a great company!
The candidate will have an opportunity to work with a Fortune 6 Healthcare organization. They will find unrivaled support and training as well as a wealth of growth and development opportunities driven by their performance and limited only by their imagination. There's no better place to help people live healthier lives while doing your life's best work.
Position background - what does this position accomplish for the business
At Optum, we're changing the way health care works for the better and we want motivated people to join us. Agents will compassionately deliver an exceptional experience to our callers/participants, always remembering that there is a person on the phone who is looking for help, guidance, and support. Our clients and members are "why" we are here. The Enrollment Specialist are the key entry point to our programs. This role is critical to helping us exceed our client commitments and create an exceptional member experience.
What will the candidate specifically be working on while on assignment
Candidates will work specifically with a new Client: Virginia Premier, which is a health plan delivering services to Medicaid populations. They will make outbound calls in an attempt to introduce participants to the program. The candidate will seek to complete a brief telephonic screening in addition to a Health Risk Assessment as needed.
1. Perform inbound and outbound call center work
2 Perform questionnaire survey on Medicaid members in Virginia
3. Perform data entry in up to 2 different applications to document outcome of call
4. Protect member's personal health information according to company policies
5. Ability to engage members in successfully completing the survey questionnaire
Please describe the team the candidate will be working with, including any soft skills/cultural considerations for an ideal candidate:
Working hours: 8 AM - 8 PM
What skills/attributes are nice to have, and will set a candidate apart
--Sales and call center experience
--Experience with Auto Dialer (I.e. Avaya)
--Familiar with HIPAA/PHI Compliance
--Prior experience working with Medicaid populations
--Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
--Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or
weekends, as needed
--All new hires will be required to successful complete the Customer Service training classes and demonstrate proficiency of the material
Shift Start/End Time: Monday - Friday 8:00 AM -8:00 PM, Saturday 8:00 AM -6:00 PM
Dress Code: Business Casual
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