Call Center Customer Service

  • location: San Ramon, CA
  • type: Temp to Perm
  • salary: $16.73 - $17 per hour
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job description

A well-established local San Ramon, CA company is currently seeking dynamic, motivated and confident Customer Account Representatives to work in their busy call canter environment. If you are looking for a growing team environment with the opportunity to grow into a skilled worker this is the place for you.

Responsibilities:
Handle inbound and outbound calls
Take reports from technicians about repairs needed
Authorize repairs
Listen and understand customer requests, questions and complaints
Schedule technicians for follow up items
Accurately input notes, customer information and other data into the system
Conduct customer service follow up calls to ensure customers satisfaction
Explain policies to policy holders
Negotiate pricing with technicians

Working hours: 5 AM - 6 PM

Skills:
--1+ years of Customer Service experience
--Must be flexible as the schedule may change with business needs
--Excellent communication skills both written and verbal
--Must be a Self-Starter
--Friendly, upbeat and positive attitude
--Ability to multi-task and make quick decisions
--Excellent problem solving skills
--Extremely detail oriented
--Excellent organizational skills
--Must be eligible to work in the United States
--Must be 18 years or older

Qualifications:
Take your experience to the next level and apply today. Submit your online application at www.randstadstaffing.com or email your resume to Jenifer.Valenzuela@Randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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