Customer Service Representative
Are you a self-starter, love customer service and looking to grow with a well-established company? If so, this is San Ramon Call-Center is looking for you!! Please reply to this job posting with a copy of your most up to date resume.
Duties and Responsibilities:
- Handle inbound and outbound calls (60+ Calls)
- Take reports from technicians about repairs needed
- Authorize repairs
- Listen and understand customer requests, questions and complaints
- Schedule technicians for follow up items
- Accurately input notes, customer information and other data into the system
- Conduct customer service follow up calls to ensure customers satisfaction
- Explain policies to policy holders
- Negotiate pricing with technicians
Working hours: 5 AM - 6 PM
--1+ years of Customer Service experience
--Must be flexible as the schedule may change with business needs
--Excellent communication skills both written and verbal
--Must be a Self-Starter
--Friendly, upbeat and positive attitude
--Ability to multi-task and make quick decisions
--Excellent problem solving skills
--Extremely detail oriented
--Excellent organizational skills
--Must be eligible to work in the United States
--Must be 18 years or older
--Temporary to Hire position
--M-F 5AM-6PM, Sat 7AM-6PM, Sun 7AM-5PM Must be available for all shifts
--Full time 40 hrs/week
--All candidates are eligible for benefits including but not limited to: Medical, Dental, Vision, and 401K.
Take your experience to the next level and apply today. Please email your resume to Kaylan.Gutknecht@randstadusa.com
Please note that only qualified candidates will be contacted, to discuss next steps.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.