Customer Service Call Center Rep

  • location: Tampa, FL
  • type: Temp to Perm
  • salary: $13.70 per hour
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job description

***A FORTUNE 500 FINANCIAL SERVICES COMPANY LOOKING FOR SKILLED CUSTOMER SERVICE REPS***

Job Description:

  • Respond to customer requests via telephone or email, providing excellent service to the company's internal and external customers


Responsibilities:

  • Research requests regarding various product aspects, policy provisions, claim status, administrative procedures, etc. and track responses to ensure completion
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry or to meet customers needs
  • Prepares correspondence to be provided to claimant and medical providers to facilitate claim review
  • Performs a variety of tasks requiring critical thinking and research skills


Working hours: 9 AM - 6 PM

Skills:

  • Relies on experience and judgment to plan and accomplish goals
  • Data entry


Qualifications:

  • HS Diploma or equivalent
  • Excellent customer service skills
  • Perform job responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high quality service skills


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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