Now hiring immediate call center representatives to fulfill an exciting role with a large healthcare company in Deerfield
Responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals for various AIM services.
Initiates and manages clinical referrals for pre-authorization. Acts as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources. Reviews referrals for completeness and follows up for additional information if necessary. Assigns escalated referrals to staff as appropriate. Verifies insurance coverage and completes pre-authorization process for radiology and other imaging exams (CT, MRI, MRA, PET, et.) following established process and procedures. Responds to inbound calls initiating exam requests following established processes, meets quality and production standards. Contacts physician offices as needed to obtain demographic information or related data. Enters referrals, documents communications and actions in system.
Working hours: 9 AM - 6 PM
-1- 3 years of customer service experience
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment and customer service experience
-Good listening skills and patience are necessary.
-Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills
-High school diploma, GED, or equivalent certification
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