Customer Service Intermediate level

  • location: Chicago, IL
  • type: Temporary
  • salary: $20 per hour
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job description

Our Client, a large Chemical Manufacturing company, is looking for a temporary Customer Service Rep for their downtown Chicago office.
Looking to hire someone ASAP - Candidates MUST have SAP experience, candidates without SAP will not be considered.
Length: 6+ Months (indefinite temp)

-Manage assigned customer accounts by providing proactive integrated customer service and total coordination/communication with both internal and external personnel.
-Facilitates successful order fulfilment (order processing, expediting, problem resolution, credit/debit/invoicing).
-Provide proactive sales support by assisting in the development of closer relationships with customer accounts in conjunction with Sales and Marketing strategies.
-Participate in customer support teams, document communications and actions required, ensure follow through on problem resolution, and provide a communication link to facilitate real-time understanding of customer requirements, issues and needs.
-Administers and interprets Sales/Marketing programs and assists with program roll-out/education. Monitors pricing, policies and procedures.
-Participate in team environment. Develop cross functional backup to support all business units.
-Support corporate, customer and quality initiative as required by integrating into the day-to- day work flow processes.
-Must be competent in all business processes and SAP functionality.
-Has responsibility for assigned accounts and to ensure fulfillment of orders. Has authority to decide best course of action to exceed customer service level expectations.
-Provides communication at meetings with internal and external customers, i.e., plants, warehouses, Sales, Marketing, etc.

Working hours: 8 AM - 5 PM

-MUST be competent in SAP
-4yr degree or 4+ yrs of customer service experience/sales/marketing environment
-Experience in dealing with people at all levels, effective communication across all levels of management

-Highly developed communication skills
-High level of computer literacy
-Experience in Import/Export a plus

Qualified applicants please send resumes to

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