Customer Service Intermediate level

  • location: Chicago, IL
  • type: Temporary
  • salary: $20 per hour
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job description

Our Client, a large Chemical Manufacturing company, is looking for a temporary Customer Service Rep for their downtown Chicago office.
Looking to hire someone ASAP - Candidates MUST have SAP experience, candidates without SAP will not be considered.
Length: 6+ Months (indefinite temp)

Responsibilities:
KEY OBJECTIVES:
-Manage assigned customer accounts by providing proactive integrated customer service and total coordination/communication with both internal and external personnel.
-Facilitates successful order fulfilment (order processing, expediting, problem resolution, credit/debit/invoicing).
-Provide proactive sales support by assisting in the development of closer relationships with customer accounts in conjunction with Sales and Marketing strategies.
-Participate in customer support teams, document communications and actions required, ensure follow through on problem resolution, and provide a communication link to facilitate real-time understanding of customer requirements, issues and needs.
-Administers and interprets Sales/Marketing programs and assists with program roll-out/education. Monitors pricing, policies and procedures.
-Participate in team environment. Develop cross functional backup to support all business units.
-Support corporate, customer and quality initiative as required by integrating into the day-to- day work flow processes.
-Must be competent in all business processes and SAP functionality.
-Has responsibility for assigned accounts and to ensure fulfillment of orders. Has authority to decide best course of action to exceed customer service level expectations.
-Provides communication at meetings with internal and external customers, i.e., plants, warehouses, Sales, Marketing, etc.

Working hours: 8 AM - 5 PM

Skills:
QUALIFICATIONS:
-MUST be competent in SAP
-4yr degree or 4+ yrs of customer service experience/sales/marketing environment
-Experience in dealing with people at all levels, effective communication across all levels of management

Qualifications:
-Highly developed communication skills
-High level of computer literacy
-Experience in Import/Export a plus

Qualified applicants please send resumes to elena.roditis@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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