Helpdesk Customer Service Representative

  • location: Saint Paul, MN
  • type: Temporary
  • salary: $17 - $18 per hour
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job description

We have multiple immediate Technical Support Specialists openings for a 12 month contract with a Fortune 500 company in Woodbury MN. This company is one of the Top 25 World's Most Admired Companies and highly respected in the local community. As a Technical Support Specialists you would be providing support to multiple divisions and their corresponding customers and products. In this position you will be extremely involved and handle varied customer transitions with both inbound/outbound calls and emails with customers and internal groups. These interactions could include order entry, servicing customer accounts, technical assistance, product information or service.

Pay:$17-$18/hr
Hours: Monday through Friday 8am to 5pm
Location: Woodbury, MN

If you are interested in this position, please apply directly to posting or email your resume to morgan.mcnair@randstadusa.com

Responsibilities:
-- Communicate clearly and professionally with both verbal and written correspondence
-- Accurately document customer interactions using CRM systems
-- Educate and properly inform customers on various processes and appropriate resources
-- Handle no routine and difficult customer inquiries and complaints. Adapt differing techniques and methods to develop solutions on complex issues
-- Improve customer satisfaction by identifying patterns of problems and barriers to solutions, provides insight to resolve problems

Working hours: 8 AM - 5 PM

Skills:
-- Must be able to multi-task, prioritize and manage time effectively
--Resolve conflicts effectively and take the initiative to resolve issues before they become problems
--Work in a team environment and willing to collaborate and compromise, including team leadership

Qualifications:
--Minimum of 1 year customer service experience or help desk/technical support experience
--High School Diploma or G.E.D. equivalent


If you are interested in this position, please apply directly to posting or email your resume to morgan.mcnair@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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