Call Center Representative Outbound

  • location: Saint Petersburg, FL
  • type: Temp to Perm
  • salary: $13.50 per hour
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job description

We are searching for a Customer Service Representative in St. Petersburg Fl. This is a full time position M-F 8-5 paying 13.50/hr. Successful candidates will have several years of consistent customer service experience in a call center environment.

Responsibilities:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents

Working hours: 8 AM - 5 PM

Skills:
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Qualifications:
If you feel you are a fit for this position please apply directly or email your resume to chadd.peckham@randstadusa.com with the subject title CUSTOMER SERVICE.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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