We are searching for a Customer Service Representative in St. Petersburg Fl. This is a full time position M-F 8-5 paying 13.50/hr. Successful candidates will have several years of consistent customer service experience in a call center environment.
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Working hours: 8 AM - 5 PM
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
If you feel you are a fit for this position please apply directly or email your resume to email@example.com with the subject title CUSTOMER SERVICE.
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