Bilingual Call Center Representative Inbound

  • location: Chandler, AZ
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Bilingual Call Center Representative Inbound

A large financial institution is hiring for multiple call center reps in Chandler, AZ. Please see job description below.

CUSTOMER SERVICE REP
Pay: $15/hr
Start: 7/2
Schedule: Monday-Saturday, must be available between 5 am and 7 pm (Sundays and 1 day during the week off)
Location: Chandler AZ 85286
Duration: Temp to Hire

Responsibilities:
Job Duties:
- Some data entry is required for this role
- Employees will take about 70 calls per day.
- Employees will assist customers who get a flyer with a credit card offer and call into the department
- Employee answers inbound calls and key in application information
- May also cross-sell or refer products, review data and report trends to management, and project work
- Employees will be utilizing 5 different internal systems
- Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers

Working hours: 5:00 AM - 7:00 PM

Skills:
Must Haves:
- Bilingual in Spanish and English - Bilingual script review will be required
- At least 6+ months of call center experience
- Good job tenure
- Customer service experience
- Ability to multitask is very important for the success of these roles
- Experience using multiple screens and systems simultaneously

Qualifications:
If interested, please send resumes to madalyn.otto@randstadusa.com and take the required Customer Service Assessment. All potential candidates for this position take and pass an online behavioral assessment. I have provided the link to the assessment below, a passing score on this assessment is required for further consideration. Please complete this assessment within the next 24 hours, it is 100 multiple choice questions that are behavioral-based and it should take about 45 minutes to complete.

Link: https://assess.shlonline.com/default?action=url&key=f495b365fae25a

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