Bilingual Call Center Representative Inbound
A large financial institution is hiring for multiple call center reps in Chandler, AZ. Please see job description below.
CUSTOMER SERVICE REP
Schedule: Monday-Saturday, must be available between 5 am and 7 pm (Sundays and 1 day during the week off)
Location: Chandler AZ 85286
Duration: Temp to Hire
- Some data entry is required for this role
- Employees will take about 70 calls per day.
- Employees will assist customers who get a flyer with a credit card offer and call into the department
- Employee answers inbound calls and key in application information
- May also cross-sell or refer products, review data and report trends to management, and project work
- Employees will be utilizing 5 different internal systems
- Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers
Working hours: 5:00 AM - 7:00 PM
- Bilingual in Spanish and English - Bilingual script review will be required
- At least 6+ months of call center experience
- Good job tenure
- Customer service experience
- Ability to multitask is very important for the success of these roles
- Experience using multiple screens and systems simultaneously
If interested, please send resumes to email@example.com and take the required Customer Service Assessment. All potential candidates for this position take and pass an online behavioral assessment. I have provided the link to the assessment below, a passing score on this assessment is required for further consideration. Please complete this assessment within the next 24 hours, it is 100 multiple choice questions that are behavioral-based and it should take about 45 minutes to complete.
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