Bilingual Service Representative
We currently have an opportunity for a large healthcare services provider located in Bedford TX. This is a rapidly growing industry and they urgently need a qualified Bilingual Customer Service Representatives to help the business continue to grow! This is a temporary role slated to last about 3 months or more in duration, based upon the needs of the business, with a potential for longer term.Please take a look at the qualifications below and if interested please contact me immediately with your resume at Hailey.email@example.com.
The Customer Service Representative (CSR) will answer inbound calls from Texas Medicaid/Medicare members, Providers, and external vendors with a willingness to help and care for the health of our members. The CSR will answer questions pertaining to benefit information, claim status, medical authorizations, health plan documents, appeals and complaints process and product information. There is minimal scripting to assist in the flow of the calls so the CSR is expected to use critical thinking, customer service skills, and research to resolve the issue in one call. All calls are recorded.
Working hours: 7 AM - 8 PM
Bi-lingual Spanish speakers preferred but not required
High school diploma or equivalent required
Excellent Verbal and written communication skills
Strong sense of customer service
Ability to talk to a caller and research and/or type documentation of the conversation at the same time.
At least one year of call center/customer service experience
***Will be required to complete a full criminal history background check upon a formal job offer.***
For immediate consideration please send resumes to firstname.lastname@example.org
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