Customer Service Specialist

  • location: Scottsdale, AZ
  • type: Temp to Perm
  • salary: $15 - $16 per hour
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job description

Customer Service Specialist

Our Sr. Outreach Specialists make and receive phone calls with the intent of promoting Human Arc's services and work directly, by phone, with health plan members to determine eligibility for Social Security disability benefits. They provide a high level of customer service and support to Medicaid health plan members. They rely on experience, training, and analytical skills to determine eligibility for government programs. Sr. Outreach Specialists handle confidential protected health information in their daily work.

Training: 4 weeks 7am-4pm
Shift options: Mon-Thurs/ Mon-Fri

-Makes outbound and receives inbound calls with the intent of promoting or selling company
-Interviews patients/members via phone to gather personal/sensitive information in order to
determine eligibility for various government programs
-Uses system to ensure appropriate questions are asked
- Interpret and explains information such as eligibility requirements and application details
-Uses probing questions to clarify eligibility data with patient or member
-Compile, record, and evaluate personal and financial data in order to verify completeness and
-Uses appropriate resources to support decision making
-Initiate procedures to refer patient/member to other agencies for assistance as appropriate
-Monitors actions to ensure goals are met
-Dispositions accounts in a timely manner
-Types and transmits correspondence as necessary
-Prepares for and participates in all appropriate meetings
-Performs miscellaneous administrative tasks as required

Working hours: 7:00 AM - 9:00 PM

Excellent phone skills
- Excellent phone voice
- Solid PC/internet experience
- Excellent logical reasoning skills
- Excellent interpersonal skills
- Social Perception skills
- Excellent Problem solving skills
- Excellent Analytical skills
- Active Listening
- Strong data entry skills
- Excellent customer service skills
- Ability to manage difficult people

3+ years in call center/customer service with strong interpersonal skills
?? Experience in processing disability/claims evaluation and/or adjudication
?? Able to navigate Windows-based screening system effectively
?? Understand customer service processing requirements
?? Place and receive calls via computer interface
?? Track/monitor/retrieve information on calls
?? Understands the management of call queues and has some experience in it
?? Basic Mathematics
?? In-depth knowledge of government programs and the eligibility requirements
?? Familiar with commonly used concepts, practices and procedures
?? Writing skills

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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