Bi-lingual Call Center Representative
Location: Chandler AZ 85286
Mon - Fri: 5am - 7pm PST and Saturday 6am - 5pm PST
Candidates need to be flexible within these hours; will have Sundays off and one other day during the week.
Start: July 2nd
Duties may include: resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.
?? Employees will assist customers who get a flyer with a credit card offer and call into the department.
?? Employee answers inbound calls and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal. (Example: talking with a smile, please, thank you, etc.)
?? Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers
Working hours: 5 AM - 7 PM
Seeking candidates who have customer service and call center experience. Some data entry is required for this role employees will take about 70 calls per day.
--Ability to multitask is very important for the success of these roles.
--Employees will be utilizing 5 different internal systems
--May also cross-sell or refer products, review data and report trends to management, and project work
--Computer experience will help these candidates to be successful.
***BI LINGUAL SPANISH***
If you or anyone you know would be interested please send your resumes over to email@example.com with the subject "Chandler CSR"
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