Call Center Representative Inbound
Location: Tampa; zip code: 33607
Hours Monday-Friday 9am-5:30pm
Duration: temp to potential perm
-Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
-Analyzes problems and provides information/solutions.
-Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
-Researches and analyzes data to address operational challenges and customer service issues.
-Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
-Uses computerized systems for tracking, information gathering and troubleshooting.
Working hours: 9 AM - 5 PM
-Computer/keyboarding proficiency and the ability to follow defined policies and protocols required. Knowledge of company products, services and benefits preferred.
-Excellent customer service telephone skills, Ability to solve problems and analyze complex situations under pressure
-Must be able to work independently and have critical thinking skills
-Must have good communication skills & phone manners
-High School diploma, GED, or equivalent certification
- 1 year of experience in customer service
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.