Customer Service EntryLevel
Randstad has partnered with a large pharmaceutical distribution company in Farmington, CT!
Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems. Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments.
Working hours: 8 AM - 5 PM
--Great soft- skills: being able to be approachable and communicate effectively to our customers over the phone
--Multi-tasking: we use two monitors and a variety of programs, including Salesforce.com selected candidates will need to be able to navigate through them while on calls with our customers
--Quick learner/ Adaptability: we have an extensive training program, however, we are in a fast paced call center, processes/procedures can change regularly
- 1+ years customer service experience
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